FAQ

Yes — shipping is free on every order within the United States, for both toys and furniture. We currently ship to U.S. addresses only.

Toys, dollhouses & miniatures: packed and shipped within 1–2 business days from Homewood, Alabama, then 3–7 business days in transit.
Wood furniture & decor: every piece is handcrafted to order. Please allow the production time listed on the product page plus 1–2 weeks for delivery. You'll receive an email with tracking as soon as your piece ships. See our Shipping Policy for full details.

Yes. A tracking number is emailed to you the moment your order ships. If you haven't received it, check your spam folder first, then email us at support@marycharlesdollhouse.com with your order number.

Toys: email us within 12 hours of ordering and we'll do our best to change or cancel before it ships.
Furniture: you may cancel free of charge within 48 hours of placing the order. After that, production of your custom piece has begun and the order can no longer be cancelled.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. All payments are processed securely through Shopify; we never see or store your card details.

Most of our dollhouses, mice and miniatures are recommended for ages 3 and up because they contain small parts. Our plush teddies and bunnies are suitable from birth. The recommended age is listed on every product page.

Yes. Every toy we sell meets U.S. toy safety standards (ASTM F963 / CPSIA). Materials are non-toxic and finishes are child-safe.

Our miniature furniture is sized for our mouse and bunny families (approximately 1:12 scale). Dimensions are listed on each product page — please compare them with your dollhouse before ordering.

Spot-clean with a damp cloth and mild soap, then air dry. Please don't machine wash or tumble dry — it can damage the stitching and stuffing.

Not at the moment, but prices are never printed on the packing slip, so you can ship a gift directly to the recipient. Add a gift note in the cart and we'll include it.

Yes. Every piece is made from natural solid hardwood — never particle board, MDF or veneer. Surfaces are finished with waterproof and PU coatings (or natural wax and oil, depending on the piece) for everyday durability.

Because it's made to order. Our artisans start cutting, joining and finishing your piece only after you order, so nothing sits in a warehouse and every piece is one of a kind. The production lead time is shown on each product page.

Very close — but not identical. Wood is a natural material, so grain, knots, color tone and live edges vary from piece to piece. Those variations are part of what makes handcrafted furniture special, not a defect.

Yes, most pieces can be customized. Email support@marycharlesdollhouse.com with the product link and the changes you'd like before you order. We'll confirm feasibility, price and lead time, then set up your order.

No. Bathroom vanity prices include the wooden vanity only — no sink, faucet or plumbing. If you send us your sink and faucet specifications, we can pre-cut the mounting holes at no extra charge.

Small pieces (shelves, wall art, lamps) arrive ready to use or hang. Larger pieces such as tables and benches usually ship with the legs detached; they attach with a few screws using a screwdriver or drill. Numbered parts and instructions are included.

Wipe with a soft, slightly damp cloth and dry immediately. Avoid harsh cleaners, prolonged standing water and direct sunlight. Use coasters and trivets on tabletops. A light coat of furniture wax once or twice a year keeps the finish looking new.

Bulky items ship by freight carrier, fully crated. The carrier will contact you by email to schedule delivery. Please inspect the packaging when it arrives and note any damage on the delivery receipt before signing.

Unused toys in original packaging can be returned within 30 days of delivery for a full refund. Email us for a return authorization first. Full details are in our Refund Policy.

Because each piece is built specifically for you, made-to-order furniture cannot be returned or exchanged for change of mind. It is always covered if it arrives damaged, defective, or different from what you ordered — see the next question.

Email support@marycharlesdollhouse.com within 48 hours of delivery with your order number and photos of the damage and the packaging. We'll arrange a repair, replacement or refund — whichever is right for the situation — at no cost to you.

Refunds are issued to your original payment method within 3 business days of approval. Your bank may take a further 5–10 business days to show it on your statement.