Privacy policy

Last updated: September 29, 2026

Mary Charles Doll House operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services or otherwise communicate with us.

Personal Information We Collect

Contact details: name, billing and shipping address, and email address.
Financial information: payment card and transaction details, processed securely by Shopify and our payment providers — we never see or store full card numbers.
Account information: username, password, preferences and settings.
Transaction information: items you view, add to cart, purchase, return or cancel.
Communications: information you include when you contact customer support.
Device and usage information: browser, IP address, and how you interact with the Services, collected through cookies and similar technologies.

How We Use Your Personal Information

Provide and improve the Services: process payments, fulfill and ship orders, manage returns, maintain your account and recommend products.
Marketing and advertising: send promotional emails if you opt in and show relevant online ads.
Security and fraud prevention: protect your account and detect fraudulent activity.
Communicating with you: answer questions and provide customer support.
Legal reasons: comply with applicable law and enforce our terms.

How We Disclose Personal Information

We share personal information with Shopify and service providers who help us operate the store (payment processing, analytics, customer support, cloud storage, fulfillment and shipping), with marketing partners to show you advertising, when you direct us to, and as required by law or in connection with a business transaction. We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Learn more in the Shopify Consumer Privacy Policy and at privacy.shopify.com.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority. Parents or guardians may contact us to request deletion.

Security and Retention

No security measure is perfect. We keep personal information as long as needed to maintain your account, provide the Services, comply with legal obligations and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct or port your personal information, and to opt out of the sale or sharing of personal information for targeted advertising. We honor the Global Privacy Control signal. You can unsubscribe from promotional emails at any time. To exercise your rights, email support@marycharlesdollhouse.com. We will not discriminate against you for exercising these rights and may need to verify your identity first.

Complaints

If you have a complaint about how we process your personal information, contact us below. Depending on where you live, you may appeal our decision or lodge a complaint with your local data protection authority.